Cancellation Policy
Cancellation & Refund Policy
At NuvaPure, we want you to be completely satisfied with your purchase. If you're not happy with your subscription or your first order, we're here to help. Please review our cancellation and refund policy below.
Subscription Cancellation
You may cancel your subscription at any time before your next billing date without any cancellation fees or penalties.
To cancel your subscription, you can:
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Manage your subscription through your account settings on our website, or
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Contact our customer support team at support@nuvapure.shop.
Once your subscription has been canceled:
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Your subscription will not automatically renew.
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No future subscription charges will be applied.
Please note that canceling your subscription does not automatically refund charges that have already been processed.
30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee on your first order.
If you are not satisfied with your product, you may request a full refund within 30 days of receiving your first order.
To request a refund:
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Contact support@nuvapure.shop within 30 days of delivery.
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Provide your order number and any relevant order details.
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Our customer support team will guide you through the return and refund process, if applicable.
Please Note: Refunds apply to the product purchase price only. Original shipping charges are non-refundable.
Return Requirements
To be eligible for a refund, returned items must meet the following requirements:
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Be in their original condition.
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Be unused and unworn.
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Include all original tags (if applicable).
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Be returned in the original packaging.
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Include valid proof of purchase.
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Not be washed, altered, damaged, or soiled.
How to Request a Refund
To begin the refund process:
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Contact support@nuvapure.shop within 30 days of receiving your order.
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Provide your order number and the reason for your refund request.
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Follow the return instructions provided by our support team.
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Once your return has been received and approved (if a return is required), your refund will be processed.
Exclusions
Please note the following exclusions:
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The 30-Day Money-Back Guarantee applies only to your first order.
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Bulk purchases and items purchased during promotional or sale events may not be eligible for refunds unless otherwise stated.
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Shipping charges are non-refundable.
Contact Us
If you have any questions regarding your subscription, cancellation, returns, or refunds, please contact us:
Email: support@nuvapure.shop
We're committed to providing you with the best possible shopping experience and are always happy to assist.