Cancellation Policy
Cancellation & Refund Policy
At NuvaPure, we want you to be completely satisfied with your purchase. If you're not happy with your subscription or your first order, we're here to help. Please review our cancellation and refund policy below.
Cancellation Policy
Orders are submitted for processing shortly after they are placed. Please contact us within 12 hours of placing your order if you would like to request a cancellation.
We will make every effort to accommodate cancellation requests submitted within this period. However, cancellation cannot be guaranteed once an order has entered processing or has been shipped.
Requests submitted after 12 hours will still be reviewed by our customer support team. If the order has already shipped, we may be unable to cancel it, but we will provide the tracking information and explain the available next steps.
30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee on your first order.
If you are not satisfied with your product, you may request a full refund within 30 days of receiving your first order.
To request a refund:
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Contact support@nuvapure.shop within 30 days of delivery.
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Provide your order number and any relevant order details.
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Our customer support team will guide you through the return and refund process, if applicable.
Please Note: Refunds apply to the product purchase price only. Original shipping charges are non-refundable.
Return Requirements
To be eligible for a refund, returned items must meet the following requirements:
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Be in their original condition.
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Be returned in the unopened packaging.
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Include valid proof of purchase.
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Not be damaged, or soiled.
How to Request a Refund
To begin the refund process:
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Contact support@nuvapure.shop within 30 days of receiving your order.
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Provide your order number and the reason for your refund request.
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Follow the return instructions provided by our support team.
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Once your return has been received and approved (if a return is required), your refund will be processed.
Exclusions
Please note the following exclusions:
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The 30-Day Money-Back Guarantee applies only to your first order.
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Bulk purchases and items purchased during promotional or sale events may not be eligible for refunds unless otherwise stated.
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Shipping charges are non-refundable.
Contact Us
If you have any questions regarding your subscription, cancellation, returns, or refunds, please contact us:
Email: support@nuvapure.shop
We're committed to providing you with the best possible shopping experience and are always happy to assist.