Shipping policy
Shipping Policy
At NuvaPure, we strive to deliver your order as quickly and efficiently as possible. Please review our shipping policy below before placing your order.
Worldwide Shipping
We proudly ship to most countries worldwide. However, due to certain carrier or delivery limitations, shipping may not be available to some locations.
If you'd like to confirm whether we can ship to your country, please contact us at support@nuvapure.shop before placing your order.
Processing & Delivery
Order Processing
- Orders are processed Monday through Friday, excluding public holidays.
- Standard processing time is 1–2 business days.
- During peak seasons or high-volume periods, processing may take up to 5 business days.
- Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| USA & Canada | 4–12 Business Days |
| Europe & UK | 4–12 Business Days |
| Australia, New Zealand & Oceania | 4–12 Business Days |
| Latin America | 9–26 Business Days |
| Other Countries | 8–19 Business Days |
Please Note
Delivery times are estimates only and may vary due to factors outside our control, including:
- Local courier services
- Flight availability
- Weather conditions
- Customs processing
- Other unforeseen circumstances
Order Tracking
- Tracking information will be sent to your email once your order has shipped.
- Please allow 2–5 business days for tracking updates to become active.
- If you need assistance with tracking your order, please contact support@nuvapure.shop.
Shipping & Fulfillment
To provide faster and more cost-effective shipping, orders may be fulfilled from different warehouse locations depending on product availability and destination. This helps us optimize delivery times for customers worldwide.
Customs, Taxes & Import Duties
International orders may be subject to customs fees, import duties, or local taxes upon arrival.
Please note:
- These charges are the responsibility of the customer.
- Fees are determined by your local customs authority.
- We recommend checking with your local customs office before placing an order if you are unsure about potential import charges.
Shipping Address
Please ensure your shipping information is accurate before completing your order.
- Customers are responsible for providing the correct shipping address.
- Once an order has been placed, we are unable to guarantee address changes.
- NuvaPure is not responsible for delays or lost packages resulting from incorrect shipping information provided by the customer.
- If an error is made on our end, we will gladly send a replacement at no additional cost.
Lost or Stolen Packages
Lost Packages
A package will be considered lost if the tracking information has not updated for 20 consecutive days.
To request a replacement:
- Contact support@nuvapure.shop
- Claims must be submitted within 30 days of the estimated delivery date.
Delivered but Not Received
If your tracking status shows your package as delivered but you cannot locate it, please follow these steps:
- Check around your property and any safe delivery locations.
- Ask household members or neighbors if they accepted the package.
- Wait 1–2 business days, as some carriers may mark packages as delivered before final delivery.
- File a claim with your local postal service or delivery carrier.
- Contact support@nuvapure.shop with your claim details so we can further assist you.
Customer Support
Our support team is here to help.
Support Hours
- Monday – Friday
- 9:00 AM – 8:00 PM
Response Time
Within 24 hours during business days.
Policy Updates
NuvaPure reserves the right to update or modify this Shipping Policy at any time without prior notice. The most current version will always be available on our website.
Agreement
By placing an order with NuvaPure, you acknowledge that you have read, understood, and agree to the terms outlined in this Shipping Policy.